Frequently Asked Questions About Our Wine Club
Can't find your answer? Looking for more information about our wine club? Ask the Cellarmaster
Q. What if I get
a wine that I don't like or just doesn't taste right?
A. We guarantee your satisfaction with every wine you receive from WINE OF THE MONTH CLUB. Occasionally, you may discover a bottle which has not traveled well. Tell us. We'll replace it or reimburse the purchase price.
Q. What if I no
longer want to be a member? Are there penalties?
A. You may discontinue your membership in WINE OF THE MONTH CLUB whenever you wish simply by contacting us via email at email@example.com or by phone 1-800- 949-9463 or via mail to PO Box 660220 Arcadia CA 91066. There are no penalties or fees for cancelling.
Q. What if I have
a friend who would like to join?
A. We welcome new members to WINE OF THE MONTH CLUB. If you have a friend who might enjoy becoming a member, contact us. If your friend does join, we'll send you a free gift. Click here to refer your friend to the Wine of the Month Club.
Q. Can I put my monthly shipments on hold when I go on vacation?
A. To delay or skip a shipment simply email to firstname.lastname@example.org or call us at 1-800-949-WINE(9463). You will not be billed for wine which you do not receive.
Q. Which states are licensed to receive wine shipments?
A. Our Shipping Map shows the states where we are currently licensed for shipments, or are in the process of being licensed. The states not licensed are marked "prohibited." We are currently unable to ship to Canada.
Q. Will you provide
my email address to other companies?
A. WINE OF THE MONTH CLUB does not share, rent, or disclose your email address to other companies, with the exception of our shippers, which use your email address to send you important tracking information.
Q. Will you provide
my postal address to other companies?
A. WINE OF THE MONTH CLUB does not provide member names or addresses to other companies.
Q. Does the site
protect the membership information I provide?
A. Yes. We use the latest encryption technology to fully protect your privacy and any information you provide when ordering wine online, including credit card number, name and address, and any personal data. We collect only the information you choose to provide and we never make that information available to any third parties interested in contacting you without your consent. Any information you share with us will be used solely to service your membership.
Q. Is there a cutoff time for Express Delivery?
A. Yes. We are committed to having each and every gift and package arrive in pristine condition and when expected. Our cutoff time for Express Overnight and 2nd Day Service is 12:00 PST. All orders placed after 12:00 PM PST will be shipped the following business day.
Q.Do you offer Saturday delivery service?
A. Yes. Saturday delivery service is available for Express Overnight or 2nd Day shipments only. An additional charge of $15.00 will apply for all Saturday Deliveries.